Return & Refund Policy
Return & Refund Policy - Pureverr
At Pureverr, we are dedicated to providing you with premium water filtration solutions that transform your everyday hydration experience. We stand behind the quality and effectiveness of our products and encourage you to use them for at least 14 days to fully appreciate their benefits. If, after this initial period and within our 45-day money-back guarantee, you find yourself dissatisfied for any reason, please don't hesitate to contact us at info@pureverr.com.
Order Modifications and Cancellations
We understand that circumstances can change. To accommodate any modifications or cancellations, please contact us within 24 hours of placing your order. After this window, your order will have entered our processing phase, and changes may not be possible. For cancellations made within the 24-hour period, we will process your refund within 7 business days.
Our 45-Day Satisfaction Guarantee
Your satisfaction is our priority. We're confident in the performance of our products and recommend a minimum 14-day trial to experience the full spectrum of Pureverr benefits. Should you remain unsatisfied after this initial period, you may return your items within the 45-day guarantee window. Please note that while we cover the cost of the product refund, shipping fees (if applicable) are non-refundable.
Initiating a Return
To begin the return process, please reach out to our dedicated support team via the form on our Contact Us page or email us directly at info@pureverr.com. To ensure a swift resolution, please include your Order Number or the Name and Email Address used when placing the order.
Handling of Damaged Items
We take utmost care in packaging our products to ensure they reach you in perfect condition. We define damage as a defect in the product or physical breakage. Please note that shipping-related packaging damage (such as dented boxes) with the product intact is not considered product damage.
If you receive a damaged item, please inform us within 72 hours of delivery. Email us at info@pureverr.com with clear photos of the damage. We will assess your eligibility for a no-cost replacement. Please understand that we do not offer refunds, replacements, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive for timely deliveries, we cannot be held responsible for delays beyond our control, including those caused by couriers, customs, or other external factors. For delivery-related issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.
Accuracy of Shipping Information
It is the customer's responsibility to ensure the accuracy of the shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours of order placement, we cannot offer a reshipment or refund.
Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most current version before making a purchase. Continued use of Pureverr products indicates acceptance of this policy.
*By offering this comprehensive yet customer-friendly policy, we at Pureverr aim to provide you with peace of mind alongside our superior water filtration products. We value your trust and are committed to ensuring your complete satisfaction with your Pureverr experience.