Shipping Information
Shipping Information - Pureverr
At Pureverr, we're committed to delivering pure water solutions directly to your doorstep. We're pleased to offer FREE shipping on all orders more than $59.97 (except for special discount), ensuring that your journey to better hydration is as smooth as possible.
Order Processing
We are based in Hong Kong and typically process and dispatch orders within 1–3 business days. An order is considered dispatched once it has been handed over to our shipping carrier and is en route to your specified address. Please note that during peak periods and holidays, processing times may extend to up to 7 business days.
Estimated Delivery Times
The estimated delivery time of your package is based on the overall transit time after your order has been dispatched to the carrier. This depends on various factors, most importantly your location. Please see the estimated delivery times (in business day) according to your country of residence:
Note: During peak periods, holidays, or unforeseen circumstances, carriers may experience delays beyond our control. International shipments may face additional customs processing times. If your country is not listed above, the estimated shipping time is around 9-16 days.
Ensuring Accurate Shipping Details
It's crucial that you provide accurate and complete shipping information at checkout. Incomplete or inaccurate details may lead to processing delays or order cancellations. Our team will contact you within 3 business days to verify any system-detected address issues. If we don't receive a response within this timeframe, we reserve the right to cancel the order.
If you notice an error in your shipping details, please email us at info@pureverr.com within 24 hours of placing your order. While we'll do our best to accommodate changes, we can't guarantee modifications after this period.
Delivery Delays
At Pureverr, we understand the importance of timely delivery. While we strive for prompt shipping, factors beyond our control such as severe weather, transportation disruptions, or customs delays may occasionally impact delivery times. We'll work diligently with our courier partners to resolve any issues and keep you informed of your order's status.
Lost or Stolen Packages
While rare, we understand the frustration of lost or stolen packages. Once a package is in the courier's possession, it's beyond our direct control. If you suspect your package is lost or stolen, please contact us at info@pureverr.com, and we'll assist you in filing a claim with the courier. We recommend also filing a police report in cases of suspected theft.
Please note that while lost or stolen packages fall outside our standard refund policy, we're committed to finding a resolution, which may include replacement depending on the circumstances.
Policy Updates
Pureverr reserves the right to modify this Shipping Policy at any time. We encourage you to review it periodically. Your continued use of Pureverr products indicates acceptance of this policy and any subsequent modifications.
*At Pureverr, we're dedicated to ensuring your satisfaction extends beyond our products to every aspect of your experience with us. If you have any questions or concerns about our shipping practices, please don't hesitate to reach out to us at info@pureverr.com.
Thank you for choosing Pureverr for your pure water needs. We look forward to delivering clarity to your tap soon.