Refund policy

Last updated: September 20, 2026

At Pureverr, we are dedicated to providing you with premium water filtration solutions that transform your everyday hydration experience. We stand behind the quality and effectiveness of our products: every order is covered by our 90-Day See-For-Yourself Guarantee, set out below. If you have any questions, please don't hesitate to contact us at support@pureverr.com.

Order Modifications and Cancellations

We understand that circumstances can change. To accommodate any modifications or cancellations, please contact us within 24 hours of placing your order. After this window, your order will have entered our processing phase, and changes may not be possible.

For cancellations made within the 24-hour period, we will process your refund within 7 business days.

Our 90-Day See-For-Yourself Guarantee

Take 90 days and watch the core. If it never shows you what it's catching, or your water doesn't taste like it should, you get a full refund.

Keep the whole kit: no return is required, and we won't ask you to box a thing up.

This is a performance guarantee: it covers how FaucetPro™ 2.0 works once it is installed. Compatibility on its own is not a trigger, so if you are not sure your faucet is a match, please ask us before you order.

Requesting Your Refund

To request your refund within the 90 days, please reach out to our dedicated support team via the form on our Contact Us page or email us directly at support@pureverr.com.

To ensure a swift resolution, please include your Order Number or the Name and Email Address used when placing the order.

Handling of Damaged Items

We take utmost care in packaging our products to ensure they reach you in perfect condition. We define damage as a defect in the product or physical breakage.

Please note that shipping-related packaging damage, such as a dented box, with the product intact is not considered product damage.

If you receive a damaged item, please inform us within 72 hours of delivery. Email us at support@pureverr.com with clear photos of the damage. We will assess your eligibility for a no-cost replacement.

Please understand that we do not offer refunds or replacements for items damaged through misuse, and damage from normal use or wear and tear is not eligible for a damage replacement.

Shipping and Delivery

While we strive for timely deliveries, we cannot be held responsible for delays beyond our control, including those caused by couriers, customs, or other external factors.

For delivery-related issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Accuracy of Shipping Information

It is the customer's responsibility to ensure the accuracy of the shipping address at checkout.

If an incorrect address is provided and we are not notified within 24 hours of order placement, we cannot offer a reshipment or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most current version before making a purchase. Continued use of Pureverr products indicates acceptance of this policy.

By offering this comprehensive yet customer-friendly policy, we at Pureverr aim to provide you with peace of mind alongside our superior water filtration products. We value your trust and are committed to ensuring your complete satisfaction with your Pureverr experience.